The majority of our work is undertaken in our client’s home environment but from time to time we work with families on some very specific needs.
The Johnstone family is a perfect example of how our flexible care solutions can make all the difference to a holiday. During the Summer of 2016 Mr. and Mrs. Johnstone travelled to Reading to visit their son. The main aim of the visit is the entire family spending quality, stress free time together – this is where we come in.
We worked with Mr. and Mrs. Johnstone and the extremely accommodating Holiday Inn, Winnersh, to ensure everything was in place for their stay. Mrs. Johnstone has a range of health needs that require specialist equipment including hoists and slings and it was our role to hire in this equipment and have it ready, in the room for their arrival.
Mrs Johnstone requires two carers for safe and professional care delivery and we ensured we provided a team of the same two carers for the duration of her trip. This was important for continuity and also as we highly respect the dignity of all of our clients and having to get to know more than one team can be daunting.
Our carers were on hand for the couples’ arrival to the hotel and got them settled for the evening. We spent time with them to learn more about their likes and dislikes and their general routine – making them feel at ease was paramount. We visited each morning and evening of the couple’s stay and ensured we were on hand to help on departure day.
This completely bespoke care package meant no stress for the lovely couple or their son – they could simply enjoy a little holiday and spend quality time together.
Mrs. Johnstone said this about the experience of using Q1Care, “The service we get as occasional users is always excellent, from booking at the last minute to the great girls turning up on time. We encountered no problems or worries using Melanie & her brilliant team who provide an excellent & happy service, it’s almost fun!!”